Where do you deliver and what are the costs?

We deliver worldwide and the details are outlined below:

UK

Royal Mail 2nd Class

Cost: FREE

Delivery Time: 3-5 working days

Royal Mail 1st Class

Cost: £1.99

Delivery Time: 1-2 working days

International

For all orders outwith the UK, delivery time is 7-10 working days. All parcels are tracked and a tracking number is provided when you place the order.

Europe - £2.99

Europe (non-EU) - £3.99

North America - £2.99

Rest or World - £4.99

My item has been dispatche but I haven't received it. What do I do?

If you have not received your item within the delivery times outlined above, pleae email us and we'll look into it right away.

What is your refund policy?

As all our items are personalised we are only able to issue a refund or send a replacement if the product is damaged on delivery. Damaged products must be received by My Designs My Way before we will issue a refund/send a replacement. Upon agreement by email My Designs My Way will cover the cost of the return of the damaged product.

My Designs My Way does not accept responsibility for customer input or spelling mistakes on orders.

What printing method do you use?

For all our products we use heat to transfer the image. This method ensures a consistently high resolution image.

Are your mugs dishwasher safe?

Our mugs are ceramic and are dishwasher safe.

Are you able to provide products personalised with our business logo?

Yes, we can print your business logo onto any of our products. We supply a sample free of charge. We only ask that you order a minimum of 10 of the same product.

I have a photo or a design idea that I would like printed onto your product. Is this possible?

Yes, please just email us with your request and we'll do our best to print it onto our product.